On the first morning of Tim’s Mexico vacation he walked out to the beach to watch the sunrise. Alone with the sound of the waves washing on the shore, he waited. Slowly the sun peeked over the horizon. It was six o’clock. Little did Tim know it was the dawning of a day that would […]
Brand awareness is earned
November 3, 2016 by Leave a Comment
The secret to building brand awareness is to start with customer awareness. Companies today are much more likely to invest in advertising to customers rather than understanding what matters to them. On average, they spend $14 on advertising for every dollar spent on gaining customer insights. But in a world of ad blockers and fractured […]
The new standard of authenticity
October 6, 2016 by Leave a Comment
Authenticity is not what you think it is. A dictionary will tell you it means to be the genuine article, uncorrupted from the original. But for brands, it means more than that today. The standard for being an authentic brand is evolving. Defining authenticity is like defining a brand. It doesn’t matter what you say […]
The tension between results and relationships
September 21, 2016 by Leave a Comment
You can tell more about a company’s values by looking at what it motivates employees to do than by what it says. We value what’s right for our customers in everything we do. Everything we do is built on trust. It doesn’t happen with one transaction, in one day on the job or in one […]
