Digital gives us opportunities to see our customers and to be more responsive to their wants. – Bernadette Jiwa That’s the promise, but it isn’t always the practice. We get excited about digital technologies like chatbots, the Internet of Things, marketing automation, artificial intelligence or virtual reality, but often miss the most important business opportunity. […]
Building your brand on moments of helpfulness
There is a difference between branding and being a brand. Branding focuses on the grand gesture. The big ad campaign with major media impressions. The breakthrough product innovation. The viral marketing event. Those things capture top-of-mind awareness for a short period of time. But in today’s noisy marketplace that awareness is quickly displaced by the […]
Don’t interrupt, add value
Time is not money. It has a far greater value than money. We can spend our money or lose our money, but we can always get more. Not so with our time. Once we spend a moment of time it is gone forever. That’s why interruptions are such an offense. An interruption says “Give me […]